Help Center


If you're having trouble navigating the CBD Deal Maker platform, or you're just looking for some clarification, check out some of our guides and frequently asked questions. If none of these guides solve your problem, go ahead and send a detailed email of the issue to support@cbddealmaker.com.

How Can I Speed up My Approval Process?

It's very important that we carefully vet every user on the platform; however, there are ways that you can move throught the process quicker. We suggest that every applicant submit a valid url as proof of a digital presence. If we can verify that you are somehow affiliated with your said company, then it will make our job much easier. Please submit a valid website, Linkedin, facebook or other accredited social media account url during your application.

Who Can See my Information?

Only certified administrators are given clearance to handle user data on the platform. It is very important to us that every member with CBD Deal Maker understands that their information is secure. We have taken every security measure to ensure your privacy and safety. If you have any extra concerns about the security of your credentials, please email support@cbddealmaker.com.


Where do I Go to Place an Order?

To place an order, you will need to login as a buyer. This will take you directly to your dashboard where you will see a list of items on the left-hand side of the screen. Click New Order. Fill out the form as instructed. Keep in mind that you are not authorized to submit an order until you are an approved buyer. You're approval process starts as soon as you submit your application, but we cannot guarantee approval until you have submitted the required documents. See more information below

How do I Update my Account Credentials?

If you need to make an adjustment to your account, visit your user dashboard here. Once you have navigated to the dashboard, locate the tab labeled "Account" on the left-hand side of the screen. When you click the tab, you should notice your credentials will appear on the screen. Find the link titled "edit" and make the appropriate adjustments to your account.




How to Upload Documents [Sellers]

As a seller, you will need to visit your dashboard using the link below. Once you have logged in and reached your dashboard, look for the tab on the left-hand side of the screen labeled "Documents" From there, you will upload the corresponding documents as you are instructed. For any extra help, please email support@cbddealmaker.com.

Dashboard

How to Upload Documents [Buyers]

If you are a buyer trying to upload the appropriate documents, you need to visit the buyer dashboard using the link below. From there, click the "Documents" tab on the left-hand side of the screen. Once you click the "Documents" tab you will be instructed to submit the required documents. For any extra help, please email support@cbddealmaker.com.

Dashboard

How to Register [Sellers]

As a seller, you will need to visit the link below to signup. Once you click the link, you will be taken to a page with a short application where you will fill out your credentials and pricing information. If you need extra assistance, please watch the video to your left or email support@cbddealmaker.com.

Signup

How to Register [Buyers]

As a buyer, you will need to visit the Buyer Signup Page using the link below. Once you're there, fill out the short questionnaire and you will be redirected to your dashboard. If you need extra assistance, please watch the video to your left or email support@cbddealmaker.com.

Signup